How should a civil servant conduct himself?

In his seminal work, “The Man of the People,” E.M. Forster depicts a young Indian civil servant, Cyril Fielding, grappling with the ethical dilemmas of his position. Fielding’s internal struggle reflects the profound responsibility entrusted upon India’s civil servants – to be not just administrators, but also impartial agents of public good. In a nation as diverse and complex as India, the conduct of a civil servant takes on even greater significance, shaping the very fabric of society and governance.

Core Values: Integrity, Accountability, and Service

The foundation of a civil servant’s conduct in India rests on three pillars – integrity, accountability, and service. Integrity demands unwavering honesty and ethical conduct. Financial probity is paramount, but integrity extends beyond money. It encompasses resisting undue pressure, upholding the law even when inconvenient, and making decisions based on merit and not nepotism. The infamous “coal scam” serves as a stark reminder of the corrosive effects of compromised integrity within the civil service.

Accountability ensures that civil servants are answerable for their actions and decisions. This includes transparency in processes, timely grievance redressal mechanisms, and responsiveness to citizen concerns. The Right to Information Act (RTI) empowers citizens to hold the bureaucracy accountable, fostering a sense of participation and trust in governance.

Service, however, lies at the heart of a civil servant’s role. It’s about dedication to public welfare, prioritizing the needs of the people they are sworn to serve. Civil servants are the bridge between government policies and their implementation on the ground. The efficient and empathetic delivery of essential services like healthcare, education, and infrastructure directly impacts the lives of millions. The tireless efforts of countless civil servants during the COVID-19 pandemic exemplify the spirit of service that strengthens the nation.

Beyond the Code: Empathy, Neutrality, and Innovation

The “Conduct Rules” for Central Civil Services in India provide a comprehensive framework for proper behavior. However, effective conduct goes beyond following a rulebook. Empathy allows civil servants to understand the challenges faced by ordinary citizens. Visiting villages to understand ground realities, interacting respectfully with diverse communities, and being accessible to public concerns fosters trust and facilitates effective problem-solving.

Neutrality is another crucial aspect. Civil servants must remain impartial in their actions, irrespective of political affiliations or personal biases. Decisions must be based on objective criteria and the rule of law, ensuring fairness and preventing the politicization of the bureaucracy.

In today’s rapidly evolving world, innovation is key. A civil servant must be willing to embrace new technologies and ideas to improve efficiency and service delivery. E-governance initiatives like Aadhaar and online grievance redressal platforms are testaments to the innovative spirit that can transform governance in India.

Challenges and the Way Forward

Despite the dedication of many, the Indian civil service faces challenges. Corruption, bureaucratic red tape, and a lack of responsiveness to citizen needs continue to be issues of concern. Strengthening anti-corruption measures, streamlining procedures, and fostering a citizen-centric approach are crucial steps towards a more efficient and accountable bureaucracy.

Conclusion

The conduct of a civil servant in India is not merely a matter of following rules; it’s about embodying the values enshrined in the Constitution – integrity, equality, and justice. By living up to these ideals, civil servants become not just administrators, but vital agents of positive change. They play a crucial role in realizing India’s potential as a vibrant democracy dedicated to serving its people. As Sardar Vallabhbhai Patel, the architect of India’s administrative service, aptly stated, “A civil servant has the power to make or mar the country. He can be a source of strength or weakness.” The onus lies on each civil servant to choose the path of strength, integrity, and service to the nation.